Your Job
The Collaborative Technology Solutions Team within Koch Global Services (KGS) is seeking a Business Systems Analyst to support business outcomes across the Koch Industries companies.
We have a very dynamic state of evolving needs relating to organizing our work, prioritization and related data metrics / analytics. The ideal candidate is versatile to adjust to the biggest areas of need and engaging with the key stakeholders across the team, business partners and enterprise as needed.
Our Team
The Collaborative Technology Solutions (CTS) team is responsible for creating long-term value for our consumers through our productivity and collaboration products and services. We seek out new and innovative platforms that enable Koch companies be more productive and collaborative to build preferred partnerships and enrich our service delivery to all of our Koch partners.
At Koch Global Services we believe in being All In. All Together; we must work as a global team, seek ways to breakdown silos, and leverage individual and team aptitudes to create a competitive advantage and exceptional value for our customers.
What You Will Do In Your Role
Story/Task Refinement collaborates with the requestors to capture requirements, define acceptance criteria, and ensure that the stories/tasks are refined and ready for development
Gather and analyze business requirements to understand their needs, identify requirements, and translate those requirements into technical specifications that can be used by Delivery Team
Leverage data to derive insights and drive data-driven decision-making
Collaborating with businesses to understand data requirements and develop analytical solution
Communicating data insights and recommendations to stakeholders
The Experience You Will Bring
Experience using Microsoft M365 applications (Teams, Exchange, SharePoint, PowerPlatform, etc.)
Demonstrates advanced proficiency in both written and spoken English, enabling effective communication with team members, stakeholders, and clients
Skillfully communicates complex technical concepts in a clear and concise manner to both technical and non-technical stakeholders, fostering a strong understanding of project goals and requirements.
Displays a high level of empathy, understanding, and consideration for the needs and perspectives of customers and colleagues, ensuring a collaborative and positive working environment.
Actively listens and engages in conversations, attentively absorbing and comprehending information, and asking pertinent questions to gather comprehensive insights and ensure accurate requirements capture.
Demonstrates a genuine curiosity about the intricacies of business processes, technology systems, and industry trends, driving continuous learning and innovation to provide well-informed recommendations and solutions
Experience engaging with customers through soliciting, capturing, and critically thinking through requirements
Use knowledge and data to understand business needs, efficiently convert requests into actionable assignments, and solution business needs while using good economic thinking
Experience influencing and challenging peers and stakeholders to drive to a common goals and solutions
Enrich employee experience for team and enterprise to collaborate by acting as a Liasson for integrated teams and providing data that helps bring actionable insights
What Will Put You Ahead
Experience in administration of M365 applications
Experience working in Agile based methodology (Kanban, SCRUM)
Experience with ServiceNow (or similar CRM applications)
Base understanding of with Splunk, AWS S3, PowerBI, data lakes, ServiceNow (or similar CRM applications)
Understanding of the automation life cycle
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