Georgia-Pacific (GP) is seeking a Business Analyst to be a part of our Customer Experience (CX) Salesforce Product team to drive change in how we think about and interact with our customers. You will work closely with business leaders to define opportunities and map system processes and technologies to support business strategies, improve capabilities, and drive technology innovation. The ideal candidate will have extensive business process design and optimization experience as well as knowledge of commercial business processes, data management, broad understanding of technology, tenacity for solving problems, and excellent communication and collaboration skills. Candidates should be comfortable working on a dynamic, cross functional team where you will use their initiative and leadership skills, to discover opportunities and create a cross divisional customer experience, focused on maximizing value creation for our customers and GP
What You Will Do
As a CX Business Analyst, you will be expected to:
- Transform stakeholder needs into clear, concise business requirements and work with developers to translate into technical design for implementation
- Collaborate with business partners at all levels to create value stream maps, process flows and user experiences, which represent current and future state business processes
- Conduct review sessions and gain approvals for requirements and manage changes through the application of standard control processes and tools
- Solve problems in a dynamic team environment using strong analytical, organizational, and interpersonal skills
- Provide ongoing reporting/dashboarding support
- Provide ongoing salesforce administrative support to business users and implement necessary configuration changes as needed
- Demonstrate a high level of ownership, initiative, and strong sense of urgency in all assignments as part of a fast-paced project implementation environment
Who You Are (Basic Qualifications)
- Experience supporting large projects in a Business Analyst role: collaborative design sessions, requirements elicitation, future state process design and documenting requirements
- Experience with troubleshooting/analyzing systems
- Experience working with CRM or ERP systems
- Experience with UX/UI research, rapid prototyping, and visualization tools
What Will Put You Ahead
- Experience with salesforce® Sales Cloud, Marketing Cloud, Service Cloud, CRM Analytics, and Communities
- Experience working with SAP S4 HANA
- Experience working with Agile/Scrum methodology and Azure Dev OPS
- Knowledge of SQL/SOQL preferred
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf