Your Job
As a Customer Service Coordinator you will contribute towards the transformation & Continuous improvement mindset. As well as represent the brand for the customers by being the first contact for them. You will also work towards the goal of becoming the preferred partner through customer experiences that cultivates mutual benefits and creates value through leveraging HP Team & Best in Class customer experience mindset.
Our Team
We hire individuals who are highly self-motivated and energetic, ambitious and career-oriented, flexible, quietly confident and competitive through teams and able to lead through influence.
What You Will Do
- Represent the brand for the customers, being the first contact for them
- Orders Management, being responsible for the order entry & deliver on time and in Full
- Customer attention & service in order to create more value identifying business opportunities.
- Develop Customer Engagement programs; identifying opportunities to create action plans.
- Partner with logistics, planning, commercial and quality to minimize service fails.
- Work based on our Principled Based Management philosophy and our guiding principles to create continuous value and build virtuous circles.
- High service level commitment with the customers to follow each of their needs
- Transformation & Continuous improvement mindset
- Identify opportunities areas in our current process and lead the transformation by taking part of improvement process with different areas.
- Collaborate with sales area to understand demand forecast drivers and communicate action plans with different Capabilities.
Who You Are (Basic Qualifications)
- Contributing Creatively, push to find new and better ways to do things.
- Communication skills to be able to interact with all teams; influence, build relationships, collaborate with other capabilities.
- Strong analytical, organizational and presentation skills
- Capability to work with data and translate into high level analysis to drive business decision in connection with demand planning process. Economical thinking
- Customer experience oriented
- Proactively acquire and share knowledge.
- Lifelong learner, demonstrate courage in dealing with the unknow.
What Will Put You Ahead
- English Professional Proficiency
- Contribution motivated
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Guardian Industries makes products that improve the quality of life. From glass that dramatically reduces energy usage and increases comfort in buildings, to automotive parts that enhance connectivity, we have a relentless focus on making better products and developing better solutions for our customers.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. #LI-UH1