Your Job
As a Customer Service Representative creating value managing accurate orders to the customers & ensuring quality customer service.
Our Team
Our team is responsible for ensuring that production schedules are aligned with our customers' requirements by ensuring compliance with the production plan.
What You Will Do
· Manage customer’s daily demand with accuracy and focus on customer needs & special requirements.
· Manage daily pick up windows with shipping department.
· Manage & tracking the finish good’s stock levels.
· To work along with production control team for an effective internal build plan.
· Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers.
· Utilizing Microsoft Office.
· Updating customer’s portal tickets, shipping promises, etc.
Who You Are (Basic Qualifications)
· Minimum of 2 years of customer service representative.
· Experience with supply chain management.
· Analytical & problem solver person.
What Will Put You Ahead
· Experience related with logistics & customs process.
· Experience with MRP software ( SAP, Epicor, Oracle)
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, SRG Global is a team of creative and innovative individuals that engineer solutions for greater surface durability, structural integrity, enhanced functionality, vehicle efficiency and design flexibility. From products such as grilles, emblems and nameplates, mouldings, bezels and other trim pieces; to processes like injection molding, painting and plating; we are one of the largest manufacturers of chrome-plated plastic parts for the automotive and commercial truck industries.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. #LI-DP2
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