The Sr Director IT - CX (Customer Experience) Delivery is a key role in support of the CX capability for BP, P&C and CPG, providing strategic technology leadership in delivering high-quality, customer-centric solutions. Drive long term value with a strategic roadmap across various CX domains including CRM, eCommerce, Portal, marketing and knowledge of platforms like Salesforce, SAP, Microsoft Dynamics
The IT CX Delivery Leader must be an innovative and strategic thinker with a strong technical and delivery background, along with a deep understanding of how to leverage technology platforms to enhance the customer experience that creates value for the customer and the business
What You Will Do
- Develop and implement strategies for technology solutions that enhance the customer experience, particularly focusing on CRM, eCommerce, Customer Portal, Marketing technologies and related capabilities.
- Foster a culture of continuous improvement, innovation, and customer-centricity.
- Collaborate with stakeholders to understand their needs, translate them into technology solutions, that create value for the customer and deliver business outcomes.
- Leverage expertise in Salesforce, SAP, Microsoft Dynamics and related CX technologies to develop competitive advantaged capabilities and solutions
- Lead, manage, and motivate cross-functional teams to successfully deliver IT projects on time and within budget.
- Implement best practices and maintain knowledge of emerging technologies and latest trends and advancements in the field of customer experience technology, CRM, eCommerce, portals, marketing etc.
Who You Are (Basic Qualifications)
- Proven experience in CX (CRM, eCommerce, portals, marketing tech) with specific knowledge of salesforce® along with ERP and other CRM technologies like SAP, and Microsoft Dynamics etc.
- Strong leadership skills with the ability to manage and inspire teams.
- Critical thinking and problem-solving skills and the ability to make informed decisions evaluating alternatives and trade-offs that create the highest long-term value.
- Superior communication skills, with the ability to engage effectively with a range of stakeholders.
- A customer-focused mindset, with a proven track record in enhancing customer experience through innovative IT solutions.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better
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Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf