Your Job
Koch Minerals & Trading are looking for an IT Trade Floor Support Analyst to join our team in Geneva supporting the office employees, infrastructure, and projects. We are looking for an individual who will thrive in a fast-paced trade floor environment. The successful candidate will be highly organized and able to multitask efficiently in a dynamic environment. Good communication and follow-up skills as well as the ability to learn quickly and solve complex problems is vital to this role.
Our Team
Joining our team in Geneva you will be part of a global IT team supporting traders, applications and infrastructure hosted Locally and, in the Cloud, (AWS). As a member of the IT support team, you will be challenged to leverage advanced technologies unique to trading applications and development tools.
What You Will Do
- Trade Floor Support: Provide first-line support to traders and other trade floor personnel, addressing technical issues, troubleshooting software and hardware problems, and ensuring smooth trading operations.
- Incident Resolution: Respond promptly to incidents and service requests, diagnosing and resolving issues related to trading platforms, connectivity, and market data feeds.
- Hardware Maintenance: Manage and maintain trade floor hardware, including trading workstations, servers, and communication devices.Perform hardware upgrades and replacements as necessary.
- Software Support: Install, configure, and update trading software applications. Assist traders with software-related inquiries and provide training as needed.
- Market Data: Monitor and manage market data feeds, ensuring the timely and accurate delivery of real-time market information to traders.
- Security and Compliance: Adhere to security and compliance protocols, including data protection and access controls. Collaborate with the compliance team to ensure adherence to regulatory requirements.
- Documentation: Maintain accurate records of hardware and software inventory, incidents, and service requests.
- Document procedures and best practices for trade floor support.
- Vendor Coordination: Liaise with vendors and service providers to coordinate maintenance, repairs, and upgrades of trade floor equipment and systems.
- Emergency Response: Be available for on-call support during trading hours and participate in the development of business continuity and disaster recovery plans.
Who You Are (Basic Qualifications)
- Proven experience in a Windows based desktop support role
- Proven experience with desktop hardware support and management
- Great knowledge of Data Center support, including hardware installations and cabling
- Office 365 proficiency with strong MS Excel skills
- Knowledge in troubleshooting and experience with monitoring tools (Network, Workstations, Servers)
- Knowledge of Active Directory, File Server, Permissioning
What Will Put You Ahead
- Trading tools; Trayport, ICE, Bloomberg, Advanced Excel Skills
- Cloud hosting infrastructure experience
- ServiceNow – Ticketing system
- Hardware, Software, Installations, Cabling, Equipment Set Up
- Previous Data Centre experience
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Koch Minerals & Trading (KM&T) specializes in the innovative procurement, exchange, and delivery of essential commodity products and services that empower our daily way of life. We pursue the development of investments into successful ventures and new, transformative platforms.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.,
Benefits
- Competitive Compensation
- Private Medical
- Three Pillar Pension Scheme
- 25 days holiday plus bank holidays
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