Your Job
Customer Solutions Specialist, Supply Chain (Hybrid Role) Georgia-Pacific Professional, located in Green Bay, WI, is seeking a talented, dynamic, and contribution motivated individual to join our Customer Service team. The Customer Solutions Specialist - Supply Chain role creates value for the organization through customer interaction, order management, analyzing trends, problem solving and presenting innovative solutions.
Our Team
In this role you will be given the opportunity to demonstrate strong communication skills, attention to detail, organization, and prioritization. GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery, and napkins. We provide a range of products featuring well-known product brands such as enMotion®, Compact®, SofPull®, Brawny® Industrial™, Dixie® and SmartStock® to various market segments. For more information about GP Professional, please visit: www.gppro.com.
What You Will Do
- Manage customer accounts with a high level of service & accuracy through the supply chain process, from order placement to invoicing
- Develop and maintain strong relationships with customers to support their needs, learn their trends, and become the primary interface to strengthen their supply chain efforts
- Provide top level support to both internal and external customers through various communication methods including phone, email, and salesforce® in a timely manner
- Manage and prioritize initiatives to meet both the needs of internal and external customers
- Handle tight deadlines in a fast-paced environment and prioritize daily tasks according to the current business needs
- Identifying continuous improvement opportunities, address gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team’s efficiency
- Manage delivery inquiries promptly, communicating both progress and the outcome
- Ability to work in both a team and independent environment to service the needs of our customers and internal partners
Who You Are (Basic Qualifications)
- High School diploma or GED
- Customer Service Experience
- Experience using Microsoft Office programs such as Word to write business correspondence, Excel for use of spreadsheets, reporting and simple formulas, and Outlook for internal and external correspondence
- Available for occasional travel up to 10% of the time
What Will Put You Ahead
- SAP experience, preferably S4 Hana
- Salesforce® software experience
- Associates or Bachelor’s degree in Business or Supply Chain
- Customer account management or supply chain experience with a manufacturing company
- Experience building and maintaining customer relationships
#LI-AJT
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf